If you have any concerns or complaints regarding your current NDIS support or services offered by Disability Services 24/7, it is crucial to address them. Please complete the complaint form provided below, and we will aim to respond within three business days.
We are committed to maintaining the confidentiality of any information provided in a complaint and throughout the complaints process. Information will only be disclosed if mandated by law or if it is deemed appropriate in the given circumstances.
You have the option to submit a complaint anonymously by following these steps:
(b) Complete the Client's Complaints and Feedback Form without including your name or any other identifying details in the table below. Then, send it to 78 Long Forest AveHarkness VIC 3337.
1. Kindly enter your information:
7. Right to Seek Advocacy
You have the option to engage support from a relative, friend, or an independent advocate when lodging a complaint. Should you need an advocate or representative, inform us, and we will ensure to collaborate with and facilitate any required support from advocates (including independent ones) or representatives.
8. How to Submit a Complaint to the NDIS Commission
A complaint can be submitted to the NDIS Commission via:
Telephone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreter services available.
National Relay Service, then request 1800 035 544
Online at https://www.ndiscommission.gov.au/about/complaints , by filling out a complaint contact form.
The NDIS Commission addresses complaints related to:
Unsafe or disrespectful service delivery
Substandard quality of services or supports
Complaints can be made anonymously to the NDIS Commission.
9. Further Information
Fact sheet: How to Lodge a Complaint
Video: Navigating Complaints
The NDIS Complaints Management and Resolution Guidance document provide comprehensive details on the NDIS Commission’s complaint-handling process.
10. For Internal Use Only
